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Privacy Policy
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Privacy Policy

Shenzhen ORICO Technologies Co., Ltd (hereinafter referred to as "ORICO" "We" "Our") knows the importance of privacy to you and respects your privacy. Please read and understand this Privacy Policy (hereinafter referred to as "this policy") before submitting personal data to ORICO. This policy applies to the display of this Privacy Policy or to ORICO website, products and services linked to this Privacy Policy.

This policy explains how ORICO handles your personal data, but it may not involve all possible data processing scenarios. Information about the collection of product or service-specific data may be published by ORICO in a supplemental policy or in a notification provided when collecting data.

The purpose of this policy is to help you understand the following:

  • 1.How do we collect your personal data?
  • 2.How do we use Cookie or similar technologies?
  • 3.How do we disclose your data?
  • 4.How to access or update your personal data?
  • 5.How do we protect your information?
  • 6.ow do we handle children's data?
  • 7.Third Party Links
  • 8.How to transfer your data globally?
  • 9.Changes to Our Privacy Policy
  • 10.Contact Us

1.How do we collect your personal data?

Personal data refers to information that can be used to determine a person's identity when used alone or in combination with other information. This data will be submitted to us directly when you use our website, products or services, and interact with us. For example, when you create an ORICO account or contact us for support; or we may get it by recording how you interact with our website, products, or services. For example, receive the using data by Cookies, other technologies, or the running software. Where permitted by law, we will also obtain relevant data from both public and commercial third-party sources. We may purchase statistical data to support our services from other companies. The data we collect depends on the website or the products and services you use, which may include name, address, email, phone number, login information (account number and password).

  • What do we use your information for?
  • (a) Fulfill the order; deliver, activate or verify the product or service; make changes to your request; and provide technical support. 
  • (b) Contact you at your agreement; send you information about the products and services you may be interested in; invite you to participate in ORICO promotions and market research; or send you marketing information. If you do not want to receive such information, you can unsubscribe at any time.
  • (c) Send you important notifications such as operating system or application updates and installs.
  • (d) To provide you with personalized user experience and content, and activate after-sales service.
  • (e) Conduct internal audits, data analysis and research to improve our products and services.
  • (f) Analyze business operation efficiency and measure market share.
  • (g) Troubleshoot errors when you send us an error detail.
  • (h) Synchronize, share and store the data you upload or download, and the data needed to perform upload and download.
  • (i) Improve the loss prevention and anti-fraud programs.
  • (j) Comply with and enforce applicable laws, relevant industry standards or our policies.

ORICO may also collect and use non-identifiable data, which refer to the data that cannot be used to determine personal identity. For example, ORICO collects aggregated statistics, such as website traffic. ORICO collects this data to understand how users use our websites, products and services. In this way, we can improve our own services to better meet customer needs. We may, at our sole discretion, collect, use, process, transfer or disclose non-identifying data for other purposes.  

We will try to isolate your personal and non-identifiable data and use these two data separately. If the personal data is doped with non-identifiable data, it will still be treated as personal data.  

2. How do we use Cookies or similar technologies?

2.1 Cookie

To keep your website running, we sometimes store small data files called Cookies on computer or mobile device. A cookie is a plain text file that stored on a computer or mobile device by network server. The content of the cookie can only be retrieved or read by the server that created it. Each cookie is unique to your web browser or mobile application. A Cookie usually contains identifiers, site names, and some numbers and characters. With Cookies, the site can store data such as user preferences or merchandises in the shopping cart.

The purpose of enabling Cookies is to improve user experiences. With Cookies, the site can remember user's single visit (using session Cookies) or multiple visits (using a permanent Cookie). With Cookies, the site can save settings, such as language of the computer or mobile device, font size, and other browsing preferences. This means that users do not need to reconfigure user preferences on each visit. If a site does not use Cookies, the visitor will be regarded as a new one, each time the user opens the page. For example, if you log in to a site and go to another page, the site will not recognize you and you will be logged out again.

ORICO will not use Cookies for any purpose other than described in this Policy. You can manage or delete Cookies based on your preferences. For more information, see AboutCookies.org. You can clear all Cookies saved on your computer, and most web browsers have the ability to block Cookies. But if you do so, you will need to change user settings each time you visit our website. For more information on how to change browser settings, please visit the following link:

Internet Explorer    Google Chrome    Mozilla Firefox    Safari    Opera

2.2 Website beacons and pixel tags

In addition to Cookies, we also use website beacons, pixel tags and other similar technologies on websites. For example, an email sent by ORICO may contain a click URL that links to the ORICO site content. If you click on the link, ORICO will track this click to help us understand your product and service preferences and improve customer service. A website beacon is usually a transparent image embedded in website or e-mail. With the help of the pixel tag in the email, we can see if the email was opened. If you do not want your activity to be tracked in this way, you can unsubscribe at any time. Your use of our website means that you agree to use Cookies, website beacons and pixel labels as described above.

3.How do we disclose your data?

In the event that certain services are provided by an ORICO authorized partner, ORICO will share your personal data with this partner as described in this policy. For example, when you purchase an ORICO product online, ORICO must share your personal data with logistics service provider to arrange delivery or arrange a partner to provide services. ORICO may also disclose your personal data to the relevant law enforcement agency or other government agency in the event of applicable legal requirements or in response to legal proceedings. In some jurisdictions, if ORICO was involved reorganization, consolidation or bankruptcy and litigation, your personal data may also be disclosed to the counterparty. ORICO will also release your data according to some reasonable requirements, for example, to carry out terms and conditions, or when we believe it is necessary to release data to avoid physical damage, property damage or illegal act.  

4 How to access or update your personal data?

You should ensure that all personal data submitted is accurate. ORICO will endeavor to maintain the accuracy and completeness of personal data and to update these data timely.

In the case of applicable legal requirements, you may (1) have rights to access the specific personal data we hold about you; (2) Ask us to update or correct the inaccurate personal data; (3) Refuse us to use your personal data; and (4) require us to delete your personal data. If you would like to exercise the relevant rights, please send us an email to supports@orico.com.cn. For safety reasons, you may need to provide a written request. We will refuse to handle the request if we have reasonable grounds to believe that these requests are deceptive, unable to enforce or compromise the privacy of others.  

5 How do we protect your information?

ORICO values the safety of personal data. We use appropriate physical, regulatory and technical safeguards to protect your personal data from unauthorized access, disclosure, use, modification, damage or loss. For example, we will use encryption to ensure data confidentiality; we will use protection mechanisms to prevent malicious attacks; we will deploy access control mechanisms to ensure that only authorized personnel can access personal data; and we will organize training courses on safety and privacy protection to enhance our awareness of the importance of protecting personal data. We will retain your personal data within the time limit required for the purpose of the policy, unless you need to extend the retention period or be legally permitted. We will try to protect your personal data, but please note that no security measures are impeccable.


6 Third Party Links

To ensure a smooth browsing experience, you may receive content or web links from third parties (hereinafter referred to as "third parties"). ORICO has no control over such third parties. You can choose whether to access links, content, products, and services provided by third parties. ORICO cannot control third party privacy and data protection policies, and such third parties are not subject to this policy. Before submitting your personal information to a third party, please refer to its privacy policy.

7 Changes to Our Privacy Policy

ORICO reserves the right to update or modify this policy from time to time. If our privacy policy changes, we will release the latest version of the privacy policy here. If we make significant changes to our privacy policy, we may also send you a change notification through different channels, such as posting a notice on our website or posting a separate notice to you.

8 Contact Us

If you have any questions, comments or suggestions, please send email to nee@orico.com.cn.

Updated: June 2017